1) "Helpdesk" -- As to helpdesk questions

A help desk is an information and assistance resource that troubleshoots problems with computers and similar products. Corporations often provide help desk support to their customers via a toll-free number, website and/or e-mail. There are also in-house help desks geared toward providing the same kind of help for employees only.

In the Information Technology Infrastructure Library, within companies adhering to ISO/IEC 20000 or seeking to implement IT Service Management best practice, a Help Desk may offer a wider range of user centric services and be part of a larger Service Desk.

1 Functions

2 Organization

2.1 Deskside team

2.2 Network team

2.3 Other teams

3 See also

4 External links

A typical help desk has several functions. It provides the users a central point to receive help on various computer issues. The help desk typically manages its requests via help desk software, such as an issue tracking system, that allows them to track user requests with a unique ticket number. This can also be called a "Local Bug Tracker" or LBT. The help desk software can often be an extremely beneficial tool when used to find, analyze, and eliminate common problems in an organization's computing environment.

The user notifies the help desk of his or her issue, and the help desk issues a ticket that has details of the problem. If the first level is able to solve the issue, the ticket is closed and updated with documentation of the solution to allow other help desk technicians to reference. If the issue needs to be escalated, it will be dispatched to a second level.

There are many software applications available to support the helpdesk function. Some are targeting enterprise level helpdesk (rather large) some are targeting departmental needs. See Comparison of issue tracking systems.

Large help desks have different levels to handle different ..."

2) "Questions" -- As to helpdesk questions
¹ques·tion
Pronunciation: 'kwes-ch&n, 'kwesh-
Function: noun
Etymology: Middle English, from Anglo-French, from Latin quaestion-, quaestio, from quaerere to seek, ask
1 a (1) : an interrogative expression often used to test knowledge (2) : an interrogative sentence or clause b : a subject or aspect in dispute or open for discussion : ISSUE; broadly : PROBLEM, MATTER c (1) : a subject or point of debate or a proposition to be voted on in a meeting (2) : the bringing of such to a vote d : the specific point at issue
2 a : an act or instance of asking : INQUIRY b : INTERROGATION; also : a judicial or official investigation c : torture as part of an examination d (1) : OBJECTION, DISPUTE <true beyond question> (2) : room for doubt or objection <little question of his skill> (3) : CHANCE, POSSIBILITY <no question of escape>
Pronunciation Symbols

A question may be either a linguistic expression used to make a request for information, or else the request itself made by such an expression. This information is provided with an answer.

Questions are normally put or asked using interrogative sentences. But they can also be put by imperative sentences, which normally express commands: "Tell me what 2 + 2 is"; conversely, some expressions, such as "Would you pass the butter?", have the grammatical form of questions but function as requests for action, not for answers.

1 Varieties of Questions

2 Grammar

3 Questions and answers

4 Learning

5 External links

6 References

Questions have a number of uses. 'Raising a question' may guide the questioner along an avenue of research (see Socratic method). A rhetorical question is asked in order to make a point, and does not expect an answer (often the answer is implied or obvious). Presuppositional questions, such as "Have you stopped beating your wife?" may be used as a joke or to embarrass an audience, because any answer a person could give would imply more information than he was willing to affirm. Questions can also be titles of works of art and literature (e.g. Leo Tolstoy's short story How Much Land Does a Man Need? and the movie What About Bob?).

In grammar, most languages distinguish interrogative sentences, which put questions from declarative sentences that state propositions, by syntax. Some devices used by languages for marking questions include:

A different tonal pattern (often a raised tone near the end of the sentence)

A marked word order different from the usual word order in statements (see wh-movement)

An interrogative mood or some other verb inflection such as the subjunctive mood

A grammatical particle (cf Japanese ka, Mandarin Chinese ma)

(In written language) distinctive..."

Further Data On Term for helpdesk questions
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